How do I amend my order after is has been placed?

Please email us at customerservice@worldchess.com


How soon can I expect my order?

Delivery of online orders largely depends on the location of the intended delivery. Online orders are dispatched from London every weekday via a UPS service.

For UPS deliveries, the following are regional guidelines for delivery times (please note – delivery can be delayed by local customs):

UK – 1 to 2 business days; Europe and North America – 1 to 3 business days; Asia, Australasia and Far East – 2 to 5 working days; Central & South America, Middle East – 2 to 5 working days

*Please note, shipping costs are calculated automatically via UPS. Dependent on weight, the cost of shipping may be subject to change.


Will the product be back in stock if it's currently sold out?

Products from capsule collections dedicated to specific events are produced as limited editions and will not be reproduced. However, we issue new collections associated with new events. Please contact us if you are a collector and really need a specific item.